We are anxious about every shopping experience that our customer makes and so we struggle hard to keep up our services at par with your satisfaction level. Before unexpected happening of your unsatisfied online shopping of product we request you to please understand the process and consciousness you need to undertake before shopping.
a) Your request you to be conscious while ordered products online as it cannot be returned on the following grounds like color, choice , fabric or, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products or with reason of beads and sequences missing or coming off Customers cannot return a product over any price issues or delivery charges as they themselves have confirmed it.
b) In case you want to cancel your order placed with us, kindly call us and inform us about the same. We will be able to cancel the order only if it has not been processed.
c) For cancellation of the order before 24 hours, 25 % will be deducted from the price. You cannot return the used products and discounted products; products are to be returned in their original packaging only. After our product is received without any wear or tear and some are passed by our quality control department, then your money will be refunded as soon as possible.
d) If the delivery packages are returned back to the due to the reasons on the part of the customer like house found locked, wrong or incomplete address or unclaimed or refused delivery, the customer is subject to pay 150 INR restocking fee on the merchandise plus the actual shipping charges incurred by us to send and return back the shipment.
e) In even the product you have order is not received in good condition or is damage or having manufacturing defect or is different r from what you have order we appeal you to kindly report all problems in single order/package by email within 24 hr of your receipt of product. If product is not possible to be repair, we will send replacement at no shipping charges for you and if replacement is no longer available we request you to choose some other alternative item from our website.
f) We request you to kindly return the product within 7 working days of confirmation from our end, and with original packing & in original condition .It should not be worn, washed, used or altered items also please ensure to include a copy of the invoice you received.
g) Shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
h) Company will no refund your purchase price at any circumstances
i) As you all know that even if you get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be created so we advise you to get them tailored by your personal stylist or boutique.
j) We appeal to choose standard sizes as given in our size chart and if possible send your best fitting garment sample item. As we offer free alternation & modification service; in rare case if original fabric is no longer available then we might have to use matching color plain fabric for alteration.
k) We request you to be extra alter if the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery and also lodge proper complain with local courier office.
l) We have no EXCHANGE policy But An Iron Clad 100% no Questions Asked Refund policy if product is returned in original condition within 7 days for a full money back guarantee, Refund is processed max within 7 days.