At Matwali you will always have a exclusive product and price advantage again but we know they can be easily duplicated, but a strong customer service culture can’t be copied. So to make you serve better our primary aim is to underline a lot on our policy & rules. We know the significance of time and precision, so simply take a look at the noteworthy policies of ours.
a)The time you shop on our website , it ask to input your personal information such as name, email address, contact number billing address, delivery address, product detail, credit card or other payment information and password.
b) By accessing the site, information such as Internet protocol (IP) addresses, routing through the Site, the systems and programs used and the time spent, along with other similar information, may be stored on our servers.
c) The important personal information will only be send to our logistic partner for delivery of your shopped product .We ensures you that it will not be disclosed, sell or shared or any way reveal your information to any third party. However, in case of certain circumstances if need to share information to third parties but we agree with those third parties that they will keep your information secure and not use it for other purposes.
d) We are using PayPal as payment gate to collect payment on our behalf, its 100% safe and secure. Payment card such as MasterCard, Visa, American Express, Discover credit cards including account transfer option are available. Request you to enter the credit card details on PayPal payment page only.
e) We accept debit card, credit cards and cheques / Demand Drafts and money orders must be received within 7 business days of the purchase date of the item. Shipment will not be processed until cash transaction is not received at our bank or location.
g) If any order is cancelled, the customer will be notified within 24 – 72 hours of the problem and it is then customers responsibility to replace the order with his/her correct information within 48 hours.
h) Any kind of your payment details are not store in our system. However, just to inform that customer protection is a two-way street. When buying on any online venue, caution must always be practiced. One should note the guidelines that should be follow to ensure safe and secure online shopping experience..